First time customer, and I'll never order from this site again. I placed an order for 3 fountain pens about 30 days ago, and after about 3 weeks, I emailed customer service because there has been zero shipping information, no updates, can't track my order, nothing. I emailed customer service 10 days ago, NO RESPONSE. Horrible company, and I will be demanding a refund from the payment plan I utilized because I never received my items. Do yourself a favor and order from other sites, this place isn't worth it after what I experienced.
Hello Mandy,
We apologize for this poor shopping experience. We have processed a full refund.
Mandy, you are right, we failed in providing an excellent customer service.
Please accept our sincere apologies. I hope you give us another chance.
Kind regards,
Andrew
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